Privacy Policy, Terms & Conditions


Privacy Policy

This privacy policy sets out how “Cyclo-ssage” uses and protects any information that you give “Cyclo-ssage” when you use this website.

“Cyclo-ssage” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Cyclo-ssage” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 30/June/2018.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and
dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data bout webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms & Conditions

This agreement is made between the Customer (hereinafter called “the Customer”) named in the schedule hereto which said schedule is set out overleaf and is called (“the Schedule”) and Cyclo-ssage hereinafter called (“the Company”) whereby it is agreed as follows:

The Customer agrees to purchase product/s and the Company agrees to supply at the address for delivery specified product/s as described in the schedule.

1. The conditions of sale contained on this side of the form are hereby acknowledged and accepted by the Company and the Customer
2. In the case of sales financed by the obtaining of a loan from a Finance Company, delivery of the product/s shall not take place until the application for the loan has been approved by the Finance Company and the statutory cooling off period has lapsed.
3. The Customer hereby acknowledges and agrees that he/she understands that the Agreement constitutes a legal binding Agreement between him/herself and the Company.
4. It is hereby agreed and declared that this Agreement is neither a Hire Purchase Agreement nor a Credit Sale Agreement.
5. The Company hereby agrees with the Customer that in the case where the Customer has applied to the Finance Company for a personal loan (and only in such cases) the Agreement may be cancelled in the event of the Customer having used his/her best endeavours to obtain such a loan and such a loan, being refused by the Finance Company and the Company in those circumstances, will only return any deposit in full but without interest.

Conditions of Sale

1. General
(a) These conditions of sale apply to all orders and contracts for the supply of the product/s in the UK by the Company to the customer
any purported qualification or variation hereof by any employee or agent shall be ineffective unless agreed to in writing by the Customer.
(b) The Company shall not be bound by any written or oral description or representation made by any of its employees or agents (other than description or representation contained in printed material produced by the Company and given to the Customer) and no such description or representation shall give rise to rights or claims of any kind.

2. Alteration of Design
The Company reserves the right at any time and without notice to vary or alter any design specification and packing of the product described in its sale literature.

3. Guarantee
The Company guarantee working parts of the product/s will be free of failure for 2 years from the date of delivery unless otherwise stated on your copy order, provided that the parts have not been mis-used or tampered with. The seals attached to the zippers must be in place for a guarantee to be valid.
The Company will arrange at their cost the return of any equipment to the Company that requires repair under the terms of the warranty from any UK address.
The Company will also arrange at their cost the return of any repaired or replaced equipment to the customers UK address.
If equipment is returned to the Company and there is no fault found under the terms of the warranty then the customer will be liable for any collection and delivery costs incurred by the Company.
Equipment will not be returned to the customer until any such costs and the cost of any repairs or replacements that are not covered by the warranty are paid for in full by the customer.
The Company reserves the right to either repair or replace any faulty equipment returned to them under the terms of the warranty.

4. Delivery
(a) The Company shall endeavour to meet all delivery times, however, it will not be responsible for any delays no matter how caused.
(b) If a deposit has been taken on a product with a stated delivery date unless the Customer is prepared to take delivery within a maximum of thirty-one days of the stated delivery date the order will be cancelled and the Customer deposit will be forfeited.

5. Passing of Property
The product/s shall remain the property of the Company until delivered and paid for in full.

6. Cancellation
Subject to Customers rights for cancellation under the Consumer Credit Act 1974 (where applicable) the Customer will not be entitled to cancel the contract except with the written consent of the Company. Notice of intention to cancel must be made in writing by the Customer named on the contract and addressed to the Company at the office address on the contract. The Customer will also pay the Company by way of liquidated damages either the cost incurred to date or 30% of the total value of the contract whichever is the higher. If this is an “On Trade” sale then the contract will be subject to “On Trade” conditions and it will affect your cancellation rights.

7. Equipment Buy-Back
Should the company in exceptional circumstances agree to buy back equipment purchased by the customer this would be at a maximum of 20% of the initial cost of the equipment, dependent upon model, age and condition of the equipment. This takes into account the cost of the sale, which includes the cost of the exhibition or venue where the product was purchased, the agents time and commission, administrative and delivery costs. The company would then have the option to resell the equipment at a substantially reduced amount to recover the buy back cost.

8. Representation
These conditions represent the entire agreement between the Company and the Customer in relation to the contract between the Company and the Customer and supersedes any prior agreement; understanding or arrangement, whether oral or in writing. Both the Company and the Customer acknowledges that in entering into this contract neither has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between the Company and the Customer prior to such contract except as expressly stated in these conditions.

9. These Conditions and the contract between us shall be governed by and construed in accordance with the laws of England and Wales and the jurisdiction of England and Wales.